Document Scanning and Archiving System for Business

The Phone Call Recording and Archiving product automatically records and archive calls with full legal compliance regardless of phone system type. Phone call recording for business can be triggered based on policies defined by an outgoing or incoming phone number or extension, and perform advanced routing of calls. Phone call recordings can also be triggered by a user’s action to initiate the process of an ongoing call. The Phone Call Recording for Business and Archiving product ensures call recording comply with legal requirements, data retention and protection laws, as well as data privacy regulations. Phone Call Recordings supports any phone system regardless of the technology or manufacture, including VoIP, ISDN, Multiplexer, T1 Line, Analog or other telephone systems. The Digital Archiving System add powerful search capabilities by embedding metadata from the phone call to ensure quick retrieval of recorded calls from the archive.

The Digital Archiving System is made up of six tightly integrated products that may be purchased separately or as an All-in-One as on premise appliance that includes a lifetime software license and also allows customers to use their own NAS or SAN storage, or a cloud archiving solution in Amazon cloud. The six digital archiving products that make up the Enterprise Digital Archiving System include Email Archiving, Electronic Document Management System for File Archiving, Phone Call Recording for Business and Archiving, Print Archiving, Document Scanner Archiving and Fax Archiving.

Phone Call Recording for Business and Archiving Feature Summary
Compliance Guaranteed: Phone Call Recording and Archiving respects strict privacy requirements by automatically securing caller consent required by privacy regulations.

Security: All phone call recording for business archives are securely protected from unauthorized access. Phone call recordings are encrypted and stored in a secure, tamperproof location.

Efficient: With the caller's consent, automatically record and route calls to the relevant team members, streamlining quality control for customer interactions for improving customer service.

Selective Archiving: Caller initiated phone call recordings can be archive for specific calls by adding the system’s agent to a call and submitting the targeted phone number.

Legal Compliance: All recorded phone calls archived are stored in industry standard formats without degradation of sound quality.

Simple and Quick Setup: Intuitive templates are provided for common customer uses cases, and integrates with any phone system as a virtual IP phone. Integration is made possible by the AOS SDK ‘Advanced OEM Solutions Software Development kit’.

The Phone Call Recording and Archiving product is commonly used for banking and insurance sectors where legal mandates dictate phone call recording. Other common use case examples include:

Call Center Phone Call Recording Example - Automatically record and securely archive any incoming or outgoing telephone call after user consent to allow recording. You can also automatically record and archive internal calls of users based on predefined phone numbers or extensions after ‘This call is being recorded’ announcement.

Conference Call Recording Example - Initiate phone call recording by adding the recording agent to any conference call or by using a call back function to ensure user consent is granted before recording.

Customer Service and Training – Provide a simple means to improve quality of service and train employees.